DESIGNING A TRAINING PROGRAM BASED ON NEEDS ANALYSIS FOR CIVIL SERVANTS IN THE PROVINCIAL POPULATION AND CIVIL REGISTRATION OFFICE OF SOUTH SULAWESI

Abstract

Compet The development of civil servants competencies at the South Sulawesi Provincial Population and Civil Registration Office continues to face challenges in meeting training standards and enhancing employees’ technical skills, particularly in data processing. This study aims to design a civil servant training program based on a needs analysis at the Population and Civil Registration Office of South Sulawesi Province. A qualitative descriptive approach was employed, with data collected through interviews, observations and document reviews. The analysis revealed that most employees had not met the minimum training standards and were limited in their technical skills, particularly in data processing. The results of the study showed that Microsoft Excel training was very much needed and its implementation successfully improved participants' skills. Training participants were able to understand and apply basic Excel functions such as creating tables, using formulas, and creating graphs. Post-test scores also increased compared to pre-tests. In conclusion, training designed based on actual needs has proven effective in improving employees' technical competence.