DEVELOPMENT OF FUNCTIONAL POSITION COMPETENCY STANDARDS AT THE PERSONNEL AND HUMAN RESOURCE DEVELOPMENT AGENCY OF MAKASSAR CITY REGIONAL GOVERMENT

Abstract

This research was driven by the need to improve the quality of human resource (HR) management for government employees in Makassar City to support more effective and efficient public service delivery. This research focuses on mapping competency needs and employee capacity development as a foundation for improving HR management policies. .A qualitative method with a descriptive approach was used in this study. Primary data was collected directly by the researcher from key informants, namely the Head of the Organization and Governance Division (ORTALA) and staff from the Makassar City Regional Personnel, Education, and Training Agency (BKPSDMD). Meanwhile, secondary data was obtained from previously documented sources and used for research purposes. The results of the study indicate a significant gap between required competencies and the capacities of employees, highlighting the need for more structured and sustainable development efforts. The contribution of this research lies in providing data and analysis that can be used as a reference for designing more targeted training and development programs, as well as providing a basis for evaluating human resource management policies in the Makassar City Government to achieve sustainable improvements in the quality of public services.