QUALITY ANALYSIS OF HEALTH SERVICES IN SYECH YUSUF REGIONAL HOSPITAL RADIOLOGY DEPARTMENT GOWA REGENCY

  • Hasmawati Hasmawati Rumah Sakit Umum Daerah Syekh Yusuf Gowa
  • Najmi Kamariah Sekolah Tinggi Ilmu Administrasi Lembaga Administrasi Negara Makassar
  • Alam Tauhid Syukur Sekolah Tinggi Ilmu Administrasi Lembaga Administrasi Negara Makassar
Keywords: Service Quality, Health services, Radiology

Abstract

 

Abstract

This research aims to find out the quality of health services in radiology department of Syekh Yusuf regional hospital in Gowa regency. The thinking model applied this study is the quality of health services which consist of five dimensions, namely reliability, responsiveness, assurance, empathy and physical evidence. The research method used is descriptive quantitative research. The techniques of data collection include questionnaires, interviews, observations, and document review of informants involving 92 patients, a frontline officer, three radiographers and one radiologist. The result shows that the quality of health services in the department of radiology of Syekh Yusuf regional hospital Gowa measured from the five dimensions as follows; The average score for reliability is 4.6; the average achievements for responsiveness and assurance are 4.52 and 4.53 respectively; the average score for empathy is 4.43; and the average score for the achievement of tangibility (physical evidence) is 4.65. Thus, the overall standard of health services in the department of radiology is considered qualified. Therefore, it is expected that the hospital and all the radiology staffs of Syekh Yusuf regional hospital in Gowa enhance the service quality.

Keywords: Service Quality, Health services, Radiology

References

Sugiyanto, H. 2016. Pelayanan Radiologi Dalam Implementasi Akreditasi KARS dan JCI Rumah Sakit, Cetakan Kedua. Jakarta: Pengurus Pusat Perhimpunan Radiografer Indonesia

Tjiptono, Fandy 2011. Service Management Mewujudkan Layanan Prima, Edisi 2. Yogyakarta: Andi

Triwibowo, C. 2012. Perizinan dan Akreditasi Rumah Sakit Sebuah Kajian Hukum Kesehatan, Cetakan 1 Yogyakarta: Nuha Medika

Keputusan Menteri kesehatan Repubik Indonesia. 2008. Nomor 1014/MENKES/SK/XI/ 2008 Tentang Standar pelayaan Radiologi Diagnostik di Sarana Pelayanan Kesehatan, Jakarta. Pedoman Pelayanan Radiologi RSUD Syekh Yusuf Tahun 2016

Published
2018-12-18
How to Cite
Hasmawati, Hasmawati, Najmi Kamariah, and Alam Syukur. 2018. “QUALITY ANALYSIS OF HEALTH SERVICES IN SYECH YUSUF REGIONAL HOSPITAL RADIOLOGY DEPARTMENT GOWA REGENCY”. Jurnal Administrasi Negara 24 (3), 161-76. https://doi.org/10.33509/jan.v24i3.415.