QUALITY ANALYSIS OF HEALTH SERVICES IN SYECH YUSUF REGIONAL HOSPITAL RADIOLOGY DEPARTMENT GOWA REGENCY

Authors

  • Hasmawati Hasmawati Rumah Sakit Umum Daerah Syekh Yusuf Gowa
  • Najmi Kamariah Sekolah Tinggi Ilmu Administrasi Lembaga Administrasi Negara Makassar
  • Alam Tauhid Syukur Sekolah Tinggi Ilmu Administrasi Lembaga Administrasi Negara Makassar

DOI:

https://doi.org/10.33509/jan.v24i3.415

Keywords:

Service Quality, Health services, Radiology

Abstract

 

Abstract

This research aims to find out the quality of health services in radiology department of Syekh Yusuf regional hospital in Gowa regency. The thinking model applied this study is the quality of health services which consist of five dimensions, namely reliability, responsiveness, assurance, empathy and physical evidence. The research method used is descriptive quantitative research. The techniques of data collection include questionnaires, interviews, observations, and document review of informants involving 92 patients, a frontline officer, three radiographers and one radiologist. The result shows that the quality of health services in the department of radiology of Syekh Yusuf regional hospital Gowa measured from the five dimensions as follows; The average score for reliability is 4.6; the average achievements for responsiveness and assurance are 4.52 and 4.53 respectively; the average score for empathy is 4.43; and the average score for the achievement of tangibility (physical evidence) is 4.65. Thus, the overall standard of health services in the department of radiology is considered qualified. Therefore, it is expected that the hospital and all the radiology staffs of Syekh Yusuf regional hospital in Gowa enhance the service quality.

Keywords: Service Quality, Health services, Radiology

Downloads

Download data is not yet available.

Downloads

Published

2018-12-18

How to Cite

Hasmawati, Hasmawati, Najmi Kamariah, and Alam Tauhid Syukur. 2018. “QUALITY ANALYSIS OF HEALTH SERVICES IN SYECH YUSUF REGIONAL HOSPITAL RADIOLOGY DEPARTMENT GOWA REGENCY”. Jurnal Administrasi Negara 24 (3):161-76. https://doi.org/10.33509/jan.v24i3.415.

Issue

Vol. 24 No. 3 (2018): Jurnal Administrasi Negara

Section

Articles

License

Policy for Journals That Offer Open Access

Authors who publish with this journal agree to the following terms:

  1. Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
  2. Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.
  3. Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (See The Effect of Open Access).