PUBLIC SERVICE ACCOUNTABILITY AND TRANSPARENCY (CASE STUDY OF e-KTP SERVICE IN TALLO DISTRICT OFFICE MAKASSAR CITY

Abstract

The Tallo District Office of Makassar City is an extension unit of the government to carry out its service function to the community. One of the service functions at the Tallo District Office of Makassar City which is currently a problem is the problem of E-KTP services which often experience delays in the settlement process. Therefore, the author intends to conduct a research process at the Tallo District

Office, Makassar City. The purpose of this study was to find out what the implementation of the principles of Accountability and Transparency in the E-KTP service process at Tallo District Agencies, Makassar City was like. The research method used is a qualitative method so that the entire presentation of the data presented will be presented in descriptive form. The data collection techniques used in this research process are data collection techniques based on interviews, observations and literature studies. Data management and analysis techniques used are data collection, data presentation, data reduction, data presentation and conclusions. The results of this study indicate that in terms of Accountability seen from the aspect of accuracy and completeness of information has been going well and as promised; from the aspect of the Management Information System and Monitoring Results have been running optimally both in terms of service quality and the quality of human resources; from the aspect of public access in accessing information and the mechanism for public complaints needs to be optimized. Meanwhile, in terms of transparency, the provision of clear information about procedures, costs and responsibilities has been going well, from the aspect of Ease of Access to Information it has gone well, and from the aspect of preparing a complaint mechanism if there are rules that are violated or requests to pay bribes still not going well.