THE RELATIONSHIP BETWEEN NURSES THERAPEUTIC COMMUNICATION WITH INPATIENT SATISFACTION AT THE WOTU HEALTH CENTER IN EAST LUWU REGENCY

Authors

  • Helmy kahar achmad Administrasi pelayanan kesehatan
  • Wahidin Wahidin Sekolah Tinggi Ilmu Administrasi-Lembaga Administrasi Negara Makassar
  • Halim Halim Sekolah Tinggi Ilmu Administrasi-Lembaga Administrasi Negara Makassar

DOI:

https://doi.org/10.33509/jan.v25i2.774

Keywords:

Therapeutic Communication, Inpatient Satisfaction

Abstract

One of the factors that affects patient satisfaction in health care is the communication done by healthcare personnel. The purpose of this research is to analyse the therapeutic communication relationship of nurses from the aspect of openness, empathy, nursing support, positive attitudes of nurses and equality between nurses and patients with the satisfaction of inpatient patients in Wotu Puskesmas Luwu Timur district. the type of research is analytical observational research, with cross sectional study design. The population and samples in this study were 87 respondents (saturated samples) with Purposive Sampling technique. The results of this study showed that the therapeutic communication of nurses from the aspect of openness, empathy, nursing support, positive attitudes of nurses and equality between nurses and patients are linked closely to the patient satisfaction in Wotu Puskesmas. The Wotu Puskesmas can increase patient satisfaction by increasing the skills of nurses in the Wotu Puskesmas inpatient installation.

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Published

2019-11-04

How to Cite

achmad, Helmy kahar, Wahidin Wahidin, and Halim Halim. 2019. “THE RELATIONSHIP BETWEEN NURSES THERAPEUTIC COMMUNICATION WITH INPATIENT SATISFACTION AT THE WOTU HEALTH CENTER IN EAST LUWU REGENCY”. Jurnal Administrasi Negara 25 (2):123-40. https://doi.org/10.33509/jan.v25i2.774.