TREN PENELITIAN PELAYANAN PUBLIK DI INDONESIA: SUATU TINJAUAN SISTEMATIS LITERATUR
DOI:
https://doi.org/10.33509/jan.v30i3.3420Kata Kunci:
Tinjauan Sistematis Literatur , Pelayanan Publik , Administrasi PublikAbstrak
Pelayanan publik di Indonesia menghadapi berbagai tantangan, termasuk birokrasi yang kompleks, keterbatasan sumber daya, dan implementasi kebijakan yang sering kali tidak selaras dengan praktik lapangan. Penelitian ini bertujuan untuk mengeksplorasi tren penelitian dalam pelayanan publik di Indonesia dan mengidentifikasi faktor-faktor yang memengaruhi keberhasilan serta hambatan dalam implementasi kebijakan dan inovasi. Metode yang digunakan adalah Systematic Literature Review (SLR) terhadap 30 publikasi terpilih dari jurnal nasional dan internasional yang bereputasi tinggi, dengan fokus pada tema inovasi pelayanan, kualitas pelayanan, implementasi kebijakan, dan peran kepemimpinan. Hasil menunjukkan adopsi teknologi digital semakin meningkat dan dianggap mampu memperbaiki transparansi dan efisiensi pelayanan publik, meskipun tantangan seperti keterbatasan sumber daya dan kerangka regulasi masih menghambat adopsi yang optimal. Selain itu, kualitas pelayanan yang baik dikaitkan dengan peningkatan kepuasan dan kepercayaan publik. Peran kepemimpinan transformasional terbukti menjadi faktor kunci dalam mendorong inovasi dan mengatasi resistensi birokrasi. Implikasinya adalah perlunya pendekatan yang mencakup integrasi teknologi, reformasi kebijakan yang adaptif, dan kepemimpinan yang visioner. Penelitian ini diharapkan dapat menjadi landasan bagi studi-studi selanjutnya yang menekankan pada pendekatan multidisipliner untuk mencapai perbaikan berkelanjutan dalam pelayanan publik.
Unduhan
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